Managed IT Services

Proactive monitoring, security management, software updates and patching, backup management, incident response, and user support — defined in a fixed monthly scope with regular reporting. You know exactly what is covered and what it costs before anything breaks.

A managed service gives you a full team's skill set — infrastructure, security, databases, DevOps — for less than the cost of a single senior hire, with coverage that doesn't take annual leave. In-house makes sense at scale; most SMEs get better coverage per dirham from a managed contract.

Response targets are severity-based and written into the agreement: critical outages get immediate escalation to engineers, while routine requests follow standard queues. You see the actual response and resolution numbers in your periodic service reports.

Yes. Onboarding starts with a documented audit of your environment — applications, servers, access, backups — so responsibility is taken over deliberately, with known risks flagged upfront rather than discovered during an incident.

Preventively: hardening and patching on schedule, access reviews, monitoring for suspicious activity, and a defined incident response process. Security is part of the monthly routine, not a reaction to the first breach.

Yes. The scope is reviewed regularly against your actual usage and growth — adding systems, environments, or support hours as you grow, or trimming scope when systems are retired.